Ratings and reviews
Your rating is the first number people see in the store, and it feeds your ranking.
When to ask
Use the native rating prompt right after a success. On iOS the system shows it at most three times a year per user, so never spend it on first launch or after an error.
Answer every review
Both stores let you reply in public. Fix the issue, reply within a day and invite the user to update the review.
Read them as research
Reviews are free user interviews. Tag them by theme every month and put the top complaint on the roadmap.
- Checklist
- Native rating prompt after a success moment
- Replies within 24 hours
- Monthly review themes shared with the team